Council Post: How To Make ‘Scan, Pay And Go’ A Success

Co-founder and CEO of Local Express.

“Scan, pay and go” is a great asset for combating grocers’ current in-store challenges. Customers independently shopping and paying shortens queues, makes up for labor shortages and helps stores keep track of customer data.

There are undoubtedly many advantages of self-serviced shopping — especially as 50% of customers prefer more independent shopping experiences for grocery buying. However, some customers have complained about inefficient systems, problems scanning their products and a general lack of user-friendliness.

The good news is this doesn’t mean grocery stores have to abandon their vision of a more independent customer journey. Planning and testing before deployment can make your scan, pay and go a success.

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